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Using Webmail

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Start using WebMail

Viewing Messages

Sending Messages

Deleting Messages

Managing your Contacts in your Address Book

Using folders to organise your messages

Customising your Webmail

Troubleshooting

If you can't see your question about WebMail here, then please contact the Post Office.

 

Start using WebMail

Which browser should I be using for the Post Office Webmail?

When using Webmail, it's best to use one of the latest browser versions. Here are our recommendations -

 

Which Operating System is your computer running? -

 

  • Windows XP

- Make sure you have the Service Pack 3 installed on your computer

- And use one of these browsers -

  • Internet Explorer version 8 or higher, or

  • The latest release of Firefox, or

  • The latest release of Safari, or

  • The latest release of Google Chrome.

     

  • Windows Vista

- Use one of these browsers -

  • Internet Explorer version 9 or higher, or

  • The latest release of Firefox, or

  • The latest release of Safari, or

  • The latest release of Google Chrome.

     

  • Windows 7

- Use one of these browsers -

  • Internet Explorer version 9 or higher, or

  • The latest release of Firefox, or

  • The latest release of Safari, or

  • The latest release of Google Chrome.

     

  • Apple Mac

- Use one of these Operating Systems -

  • Mac OS X 10.5 'Leopard', or

  • Mac OS X 10.6 'Snow Leopard', or

  • Mac OS X 10.7 'Lion'.

- And use one of these browsers -

  • The latest release of Firefox, or

  • The latest release of Safari, or

  • The latest release of Google Chrome.
     

  • Linux

- Use one of these Operating Systems -

  • Red Hat, or

  • Ubuntu, or

  • Debian, or

  • Fedora, or

  • SUSE.

- And use one of these browsers -

  • The latest release of Firefox, or

  • The latest release of Google Chrome
     

  • Mobile Devices

- When Post Office Webmail is accessed on a device such as a tablet or smartphone, it is optimised for the smaller screen and should work perfectly well.


Go back to the 'Using Webmail' FAQs

 

How do I check my email using Webmail?

You can check email to your @mypostoffice.co.uk or @pobroadband.co.uk email account by using your Online Account.

 

The new Online Account replaces mypostoffice.co.uk as the way you check email and manage your account online.

 

To view your emails -
  1. Enter www.pobroadband.co.uk into your browser - and on the keyboard, press Enter

     

     

    - you can still use the old mypostoffice.co.uk address but this will simply re-direct to pobroadband.co.uk

     

    The Log in screen is displayed

     

    If you are a new customer then your email address and password were given to you when you first placed your order for Post Office Broadband, so please look in your email Inbox for the first few emails from the Post Office

     

  2. For Username, enter your username - this is the part of your email address that is before the '@'

     

  3. Click on the 'down-arrow', then click on mypostoffice.co.uk or on pobroadband.co.uk, depending on what is after the '@' in your email address

     

  4. For Password, enter your password

     

  5. Click on Sign in

     

    The Welcome screen is displayed -

     


     

  6. Under 'My email accounts', click on View emails

     

  7. The My Email screen is displayed, where you can send or receive email messages -

     

     

    The emails you've received are displayed in the middle column, as shown above

     

    Any new messages you receive are automatically delivered to your Inbox folder

     

    • If you want to view the emails you've sent - In the left-hand column, click on Sent

       

    • To view the emails you've received - In the left-hand column, click on Inbox

       

Go back to the 'Using Webmail' FAQs

 

How do I set up other email accounts - for example, for another member of my household?

The email account that you first created is called the Primary email account.

You can create up to four more accounts - for example, for members of your family - these are called Secondary email accounts.

Once a username and password have been created for a secondary account, they can be used to log in to My Email, in the same way as with the Primary email account.

 

To create a Secondary email account -

 

  1. If you haven't yet signed into your Online Account, then -

  2. a. Browse to your Online Account, at http://www.pobroadband.co.uk

    b. Enter your Username and Password

    c. Click on Sign in, and your 'Welcome' screen is displayed.

     

  3. Under 'My email accounts', click on Manage my Email Accounts

  4. The 'Manage my email accounts' screen is displayed

    This screen lists all the email accounts that have been set up - five accounts can be set up, in total

    The email account at the top of the list is your own email account, which is the Primary email account

    Every other email account below is called a 'Secondary' email account.

     

  5. Click Create new email account

  6. The 'Create new email account' screen is displayed

     

  7. For  Username, enter a suitable username. For example, you could enter the full name of the person that you want to set up the email account for

     

  8. Click Next

  9. If the username you entered is available, the ˜Create password for new email account screen' is displayed

     

  10. For New Password, enter a suitable password

  11. Enter something memorable for the password - you can enter numbers, letters, or capital letters

     

  12. For Confirm New Password, enter the same password, again

     

  13. Click Add selected email addresses

  14. The next screen displays the new email address

     

  15. If you want to set up more email accounts, click on Back to Manage email accounts - otherwise, click on My home
Go back to the 'Using Webmail' FAQs

 

Can I change my email address?

The email account that you created when you set up Post Office Broadband is the primary account and cannot be changed. However, you can also create up to four more 'secondary' accounts; so if you want a new email address you can set it up as a secondary account and then use that.

As far as communicating via email goes, the functionality of secondary accounts is identical to that of primary accounts.

Go back to the 'Using Webmail' FAQs

 

Viewing Messages

How do I read a message that someone has sent me?

You can check email to your @mypostoffice.co.uk or @pobroadband.co.uk email account by using your Online Account

 

The new Online Account replaces mypostoffice.co.uk as the way you check email and manage your account online

 

To view your emails -

  • Visit www.pobroadband.co.uk

    - you can still use the old mypostoffice.co.uk address but this will simply re-direct to pobroadband.co.uk


  • Log in using your email address and password

    - if you are a new customer then your email address and password were given to you when you first placed your order for Post Office Broadband, so please look in your email Inbox for the first few emails from the Post Office


    Once you’re logged in -

     

  • Under 'My email accounts', click on View emails

     

  • The My Email screen is displayed, where you can send or receive email messages

     

     

  • When you first open the Webmail screen, it is the email messages in the Inbox folder that you are viewing

 

  • Any new emails you have received are displayed in the middle column.

 

  • Any new messages you receive are automatically delivered to your Inbox folder

 

  • Any new or unread messages are highlighted in bold, and the most recent emails are shown at the top

 

  • To read an email message - In the middle column, click on the email you want to read

    •  

    A new screen is displayed where you can read the email message -

 

 

    In the new screen, the Subject of the email is at the top, below is the Sender's email address, and below this is your own email address

     

    The date and time of the email is near the top-right of the screen

     

    If the email message has a  file attached to it, you will notice this underneath where own email address is displayed.

     

    In the example above, there is an attached file named JobApplication.txt

     

    To view the attached file, click on its name - for any common type of file, its contents will be displayed - but you may receive a file that your computer cannot display

     

    To delete the attached file - To the right of the name of the attached file, click on Remove

     

    To download the attached file (which is the same as saving it to your computer) - Next to the name of the attached file, click on Download

     

    Depending on your computer, the attached file may be saved automatically in your 'Downloads' folder, or you may be prompted to save the file in a folder of your choice.

     

    All your mail folders are listed under 'Folders', in the left-hand column - you can click on any of these folders to view any emails that are within them.

     

Go back to the 'Using Webmail' FAQs

 

I received a message with an attachment. How can I view it or save it to my computer?

Email messages often have computer files 'attached' to them

 

Many types of computer files can be attached, such as - documents, spreadsheets, and pictures

 

If the email message you are viewing has a computer file attached to it - the name of the file is displayed underneath where your own email address is displayed -

 

 

In the example above, there is an attached file named JobApplication.txt

 

To view an attached file, you will need to have installed on your computer software that is capable of opening the file - text files and picture files can be opened by almost any computer - for other types of files, for example, files created by Microsoft Word or Microsoft Excel, you will need to have installed software that is is capable of opening the file.

 

To -

 

  • a. View an attached file -

    Click on its name - for any common type of file, its contents will be displayed - but you may receive a file that your computer cannot display

     

  • b. Download an attached file (which is the same as saving it to your computer) -

    Next to the name of the attached file, click on Download

     

  • c. Delete an attached file -

    To the right of the name of the attached file, click on Remove

     

Depending on your computer, the attached file may be saved automatically in your 'Downloads' folder, or you may be prompted to save the file in a folder of your choice

 

Go back to the 'Using Webmail' FAQs

 

How do I sort the messages in a folder into a different order?

When you first open the Webmail screen, it is the email messages in the Inbox folder that you are viewing

 

Any new emails you have received are displayed in the middle column

 

By default your email messages are sorted so that the most recent messages appear at the top

 

If you wish, you can sort the message list into a different order - depending on which folder of emails you want to sort, you can sort the messages by - 

  • Attachment - this command puts the messages with attachments at the top of the column

  • From - this command sorts the messages by the Sender's names

  • Flag - this command puts the messages that have been 'flagged' at the top of the column

  • Date - this command sorts the messages by the date and time on which they were sent

  • Priority - this command puts the messages that have been 'prioritised' at the top of the column

  • Read / Unread  - this command puts the messages that have been unread at the top of the column

  • Size - this command sorts the messages by size

  • Subject - this command sorts the messages by Subject

  • To - this command sorts the messages by the Recipient's names

     

To sort the message list into a different order -

  1. Right-click on 'Sorted by'

     

    A list of options is displayed

     

  2. Click on your required option - for example, Sort by Subject

Go back to the 'Using Webmail' FAQs

 

How do I view a message in a different folder?

When you first open the Webmail screen, it is the email messages in the Inbox folder that you are viewing

 

Any emails you have received are displayed in the middle column

 

If you wish, you can view email messages in other folders

 

All your email folders are listed under 'Folders', in the left-hand column -

 

 

You can click on any of these folders to view any emails that are located in there

 

  1. For example - to view the email messages that you've sent, click on Sent

     

Go back to the 'Using Webmail' FAQs

 

How do I search for messages?

If you have lots of messages, sometimes it can be difficult to find a particular message that you want to read again

For this reason Webmail has a search facility, so you can find any and all messages that include one or more particular words

 

To find all messages that include one or more particular words  -

 

  1. Near the top of the screen, click on Search

     

     

  2. Type in one or more words, that you want to find in your email messages

     

     

    You might need to type in only a single word in the Search box, but you might need to type in more than one word to find the message that you want to find

    For example, if you wanted to find a birthday party invitation that you sent John a while ago, you could just type in the word birthday

    But if you've sent or received a lot of messages concerning birthdays, then this might bring up too many results - it might be better to type in john and birthday to make sure that you find the message that you sent John, and no-one else

     

  3. To the right of the words you entered, click on the magnifying glass

    The search results are displayed in the middle column -

     

     

    In this example, the Search facility has found an email that was sent to John concerning a birthday

     

  4. In the middle column, click on the email to display the words of the message.

     

Go back to the list of 'Using Webmail' FAQs

 

How do I print out an email message?

You can print out just the email message you are viewing, or you can print out an entire conversation

 

A 'conversation' is all the content of all the messages that have been sent to, and received from, a particular email address

 

Printing out just the email message you are viewing

 

To print out just the email message you are viewing -

 

  1. In the middle-column, click on the conversation that you want to print out -

     

     

  2. At the bottom of the email message you want to print out, click on More Actions

     

    A menu of options is displayed

     

  3. Click on Print

    A view of  how the message will look when printed, is displayed -

     

     

  4. In the 'Print' screen, make sure the correct printer is selected

     

  5. Click Print

 

Printing out an entire conversation

 

A 'conversation' is all the content of all the messages that have been sent to, and received from, a particular email address

 

In the example below, next to the Recipients name ('John'), it can be seen that this particular conversation is made up of four separate email messages

 

To print out an entire conversation -

 

  1. In the middle-column, right-click on the conversation that you want to print out

     

    A menu of options is displayed

     

     

  2. Click Print

    A view of  how the message will look when printed, is displayed -

     

  3. In the 'Print' screen, make sure the correct printer is selected

     

  4. Click Print

     

The default size of the characters in printed messages is printed is 12 points - if you wish, you can change this by going to the top of the page, and clicking on Preferences > General > Other, and changing the Print Font Size

Please note - do not use the browser's File > Print feature - the page will not be well-formatted, and your message may be difficult to read.

 

Go back to the list of 'Using Webmail' FAQs

 

Sending Messages

How do I send someone a message?

To send someone a message -

 

  1. At the top-left of the Email screen, click New Message -

     

     

    A new screen is displayed, where you can create your email message -

     

     

  2. At the top, click in the To field

     

    Type in the email address of the person you wish to send the message to (for example, s.smith@pobroadband.co.uk)

    To send the message to more than one person - type in each email address and separate each address with a semi-colon ( ; )

     

  3. In the Subject field, enter the subject of your message (for example, Your recent Job Application)

     

  4. Under 'Attach', click in the large space, and type in your message

     

    If you want to attach a computer file to your message, such as a photo or other document, please see the FAQ How do I attach a computer file to a message and what is the largest size of the attachment?, above

     

  5. At the top-left, click on Send to send your message -

Go back to the list of 'Using Webmail' FAQs

 

How do I reply to a message?

To reply to a message -

 

  1. With the email message in front of you, click Reply -

     

    A new screen is displayed where you can create your reply -

     


     

    Already supplied in the new screen are the -

    • Recipient(s)

    • Message Subject

    • Text of the original message.

       

  2. Click in the space above 'Original Message', and type in your message to the recipient(s)

     

  3. If you want to send the message to more than one person - type in each email address and separate each address with a semi-colon ( ; )

     

  4. When you have finished - at the top-left, click on Send

Go back to the list of 'Using Webmail' FAQs

 

I have received a message and I want to forward it to someone else. How can I do this?

To forward a message -

 

  1. With the email message in front of you, click Forward -

     

    A new screen is displayed where you can create your message -

     


     

    Already supplied in the new screen are the -

    • Message Subject

    • Text of the original message.

       

  2. Click in the To field at the top

     

  3. Type in the email address of the person you wish to send the message to (for example, s.smith@pobroadband.co.uk)

    To send the message to more than one person - type in each email address and separate each address with a semi-colon ( ; )

     

  4. In the Subject field, you can leave the subject of your message as it is, or change it to something else (for example, My recent Job Application

     

  5. Click in the space above 'Forwarded Message', and type in your message to the recipient(s)

     

  6. When you have finished - at the top-left, click on Send

     

Go back to the list of 'Using Webmail' FAQs

 

How do I attach a computer file to an email and what is the largest size of the attachment?

You can attach many types of computer files, such as - documents, spreadsheets, pictures, slide shows - to an email message. The largest size of an attachment is 20MB.

 

Please note that Recipients must have the appropriate software installed on their computer for them to open the attached file.

 

To attach a file to an email message -

 

  1. With the email message in front of you, click Attach -

     

     

  2. In the list that is displayed, click on My Computer

     

    The 'Attach File' screen is displayed

     

  3. Click Browse -

     


    A screen is displayed that displays folders and files. Use this screen to navigate to the file that you want to attach. Any document stored on your desktop is also available from the list. You can also search for the file you are looking for by typing the name of the file into the "File Name" bar, see image below.

     

  4. Click on the file to select it, and click Open -

     



    In the 'Attach File' screen is displayed

     

  5. Click Attach -

     

  6. When you have entered -

     

    • The recipient's name, in the 'To' field

       

    •  The subject of the message, in the 'Subject' field

       

    • Some text for your message to the recipient

 

- then you can click Send to send the message

 

Go back to the list of 'Using Webmail' FAQs

 

How do I save a draft of my message so I can come back and finish it later?

At any time when writing your message, you can save the message as it is, and come back to it later to continue writing

 

To save your message -

 

  1. With the message in front of you, click on Save Draft -

     

    The message will be saved into the Drafts folder

     

  2. When you are ready to resume writing the message - in the left-hand column, click on Drafts -

     

     

    The contents of the Drafts folder are displayed in the middle column

     

  3. In the middle column, double-click on the message that you wish to continue with

     

  4. When you have finished the message, click Send.

Go back to the list of 'Using Webmail' FAQs

 

What do 'CC:' and 'BCC:' mean?

When sending a message to a recipient, their email address can be added to the 'CC' or the 'BCC' list, instead of the 'To' list

'CC' and 'BCC' are most often used in business situations, where it is implied that recipients on the 'To' list are the primary recipients, whereas recipients on the 'CC' or 'BCC'' lists have been sent the message purely for their reference.
 
'CC' stands for 'carbon copy'

Anyone listed in the 'CC' field of a message receives a copy of that message when you send it

All other recipients of that message can see that the person you designated as a 'CC' recipient has received a copy of the message.
 
'BCC' stands for 'blind carbon copy'

'BCC' is similar to the 'CC', except that all recipients listed in the BCC field are invisible to all the other recipients of the message (including other 'BCC' recipients).

Note that every message must have at least one person on the 'To' list.

Go back to the list of 'Using Webmail' FAQs

 

When I send a message to someone, can I tell if they've received and read it?

You can set an option, so that when you send an email message to someone, you can tell if they have received and read the message

 

To set the option that tells you when recipients have received and read the messages you send them -

 

  1. With the message in front of you, click on Options -

     

  2. Click on Request Read Receipt

     

  3. When you have finished writing your message, and have added the recipients, click Send

    As each recipient opens the message to read it, an automated response confirming this will be sent back to you.

Go back to the list of 'Using Webmail' FAQs

 

Deleting Messages

How do I delete a message?

You can delete just the email message you are viewing, or you can delete an entire conversation

 

A 'conversation' is all the content of all the messages that have been sent to, and received from, a particular email address

 

Deleting just the email message you are viewing

 

To delete just the email message you are viewing -

 

  1. At the bottom of the email message, click on More Actions

     

    A menu of options is displayed -

     

     

  2. Click on Delete


Deleted messages are moved to your 'Trash' email folder.

 

Deleting an entire conversation

 

A 'conversation' is all the content of all the messages that have been sent to, and received from, a particular email address

 

In the example below, next to the Recipients name ('John'), it can be seen that this particular conversation is made up of four separate emails

 

To delete an entire conversation -

 

  1. In the middle-column, right-click on the conversation that you want to delete

     

    A menu of options is displayed -

     

     

  2. Click Delete

Deleted messages are moved to your 'Trash' email folder.

 

Go back to the list of 'Using Webmail' FAQs

 

How do I restore or permanently delete a message in the Trash folder?

Any email messages located within the Trash folder will remain there, unless you delete or move them

 

In the Trash folder, you can -

 

  • Restore any messages, by moving them out of the Trash folder to another folder

  • Permanently delete any messages, by deleting them..

 

To restore an email message -

 

  1. In the left-hand column, click on Trash -

     

     

    The email messages within the Trash folder are displayed

     

  2. Locate the message(s) you wish to restore, and click in the message's checkbox, so that it is ticked -

     

     

    Take care when clicking in message checkboxes - some messages are in fact 'conversations', that include all the messages that have been sent to, and received from, a particular email address - a conversation can be identified by the number after the name, as shown below

    If you wish to restore just one message from a conversation, then you have to 'expand' the conversation, so that all the individual messages are displayed, then click on More Actions, then click on Move

     

    Ensure that for every message that you wish to you wish to move, the message's checkbox is ticked

     

  3. Click on the 'basket' icon -

     

     

    A list of folders is displayed

     

  4. Click on the name of the folder that you want to move the messages to

    The message(s)  have been moved.

     

To permanently delete an email message in the 'Trash' folder -

 

  1. In the left-hand column, click on Trash -

     

     

    The email messages within the Trash folder are displayed

     

  2. Locate the message(s) you wish to restore, and click in the message's checkbox, so that it is ticked

     

     

    Take care when clicking in message checkboxes - some messages are in fact 'conversations', that include all the messages that have been sent to, and received from, a particular email address - a conversation can be identified by the number after the name, as shown below

    If you wish to permanently delete just one message from a conversation, then you have to 'expand' the conversation, so that all the individual messages are displayed, then click on More Actions, then click on Delete

     

    Ensure that for every message that you wish to you wish to permanently delete, the message's checkbox is ticked

     

  3. Click on Delete -

     

     

    The messages have been permanently deleted.
Go back to the list of 'Using Webmail' FAQs

 

Managing your contacts in your Address Book

How do I add a new Contact to my Address Book?

You can use the Address Book to store the names, email addresses, and other contact information, of people that you decide will be your 'Contacts'

 

For any person that you decide will be a Contact, you can include their -

 

  • Postal address

  • Telephone number(s)

  • Birthday

  • Anniversary

  • and any other information you choose to add.

 

To add a new Contact -

 

  1. At the top-left, click on Address Book -

     

     

  2. Click New Contact -

     

     

    A new screen is displayed where you can type in information about your Contact -


     

  3. To change any of the Contact's details, click in the corresponding field, and type in the new information

     

  4. If you wish to add more than one phone number for the Contact, then click on the ' + '  to the right of 'Phone', and type in the number

     

  5. To add a label to the phone number - for example, 'Work' or 'Home' or 'Mobile', click on the down-arrow' and click on the label you require

     

  6. When you have finished entering information for your Contact - at the top-left, click on Save

Go back to the list of 'Using Webmail' FAQs

 

How do I view a Contact's details in my Address Book?

You can use the Address Book to store the names, email addresses, and other contact information, of people that you decide will be your 'Contacts'

 

To view a Contact's details -

 

  1. At the top-left, click on Address Book -

     

     

    Your Contacts are listed alphabetically in the middle-column -

     

  2. Find your Contact's name and click on it to view their details -

    If you want to change any of the Contact's details - above the middle column, click on Edit



    If you have a large number of Contacts, there are other ways you can search for their details . You can -

     

    • Click on the letter that corresponds with the Contact's last name - for example, if the Contact's last name begins with 'Y', then click on Y -

       

    • Click in the Search field and type in all or part of the name of the person you are looking for, or any other information such as the town they live in - then click on the magnifying glass -


       

Go back to the list of 'Using Webmail' FAQs

 

How do I change a Contact's details in my Address Book?

You can use the Address Book to store the names, email addresses, and other contact information, of people that you decide will be your 'Contacts'

 

To change ('edit') a Contact's details -

 

  1. At the top-left, click on Address Book -

     

     

    Your Contacts are listed alphabetically in the middle-column -

     

  2. Find your Contact's name and double-click on it-

     

     

    The contact's details are displayed -

     

  3. To change any of the Contact's details, click in the corresponding field, and type in the new information

     

  4. If you wish to add more than one phone number for the Contact, then click on the ' + '  to the right of 'Phone', and type in the number

     

  5. To add a label to the phone number - for example, 'Work' or 'Home' or 'Mobile', click on the down-arrow' and click on the label you require

     

  6. When you have finished entering information for your Contact - at the top-left, click on Save

Go back to the list of 'Using Webmail' FAQs

 

How do I delete a Contact from my Address Book?

To delete all a Contact's details -

 

  1. At the top-left, click on Address Book -

     

     

    Your Contacts are listed alphabetically in the middle-column -

     

  2. Find your Contact's name and click on it to view their details -

     

  3. Above the middle column, click on Delete

Go back to the list of 'Using Webmail' FAQs

 

Using folders to organise your messages

How do I create a new message folder?

You may decide you want to start filing messages into specific folders to keep them organised.

 

To do this you'll need to decide on what categories you want to file your messages under and create a folder for each category

 

- so, for instance, you may want to adopt a scheme like this, where you have  -

 

  • A folder called 'Work' where emails to or from your team-members at work are located

  • A folder called 'Family' where emails to or from your family-members are located

  • A folder called 'Friends' where emails to or from your friends are located

  •  

To create a new Email message folder -

 

  1. At the top-left of the screen, to the right of 'Folders', click on the 'gear-wheel symbol'

     

     

    A menu of options is displayed

     

  2. Click on New Folder

    The 'Create New Folder' screen is displayed -

     

     

  3. Click in the In 'Name' field, and type in the name of the new folder (for example, Work)

     

  4. To select a colour for the folder - to the right of 'None', click on the 'down-arrow', and click on the colour (for example, Blue)

     

  5. By default your new folder will appear under the Inbox

     - if you want to put your folder below another folder, then click on that folder

     

  6. Click on OK

     

Your new folder will appear under 'Folders'.

 

Go back to the list of 'Using Webmail' FAQs

 

How do I move messages from one folder to another?

To move email messages from one folder to another  -

 

  1. In the left-hand column - Click on the folder where the email messages you want to move, are located

    In this example, you would click on the 'Work' folder -

     



    The email messages in this folder are displayed in the middle column

     

  2. Locate the message(s) you wish to move, and click in the message's checkbox, so that it is ticked -

     

     

    Take care when clicking in message checkboxes - some messages are in fact 'conversations', that include all the messages that have been sent to, and received from, a particular email address - a conversation can be identified by the number after the name, as shown below

    If you wish to restore just one message from a conversation, then you have to 'expand' the conversation, so that all the individual messages are displayed, then click on More Actions, then click on Move

     

    Ensure that for every message that you wish to you wish to move, the message's checkbox is ticked

     

  3. Click on the 'basket' icon -

     

     

    A list of folders is displayed

     

  4. Click on the name of the folder that you want to move the messages to

    The message(s)  have been moved.

Go back to the list of 'Using Webmail' FAQs

 

How do I rename a message folder?

To rename an email message folder  -

 

  1. In the left-hand column - find the folder that you want to rename, and right-click on it

    In this example, you would right-click on the 'Work' folder -

     



    A list of options is displayed

     

  2. Click on Rename Folder -

     

    The 'Rename Folder' screen is displayed

     

  3. Click in the box under 'New Name', and type in the new name for the folder -

     

  4. Click OK

    The folder has been renamed.

Go back to the list of 'Using Webmail' FAQs

 

How do I delete a message folder?

To delete an email message folder  -

 

  1. In the left-hand column - find the folder that you want to rename, and right-click on it

    In this example, you would right-click on the 'Work' folder -

     

     

    A list of options is displayed

     

  2. Click on Delete -

     


    The folder has been deleted.

     

Go back to the list of 'Using Webmail' FAQs

 

Customising your Webmail

How do I replace my Email address on outgoing messages with my own name?

When you send someone an email message - instead of your email address appearing in the 'From' or 'Sender' field of the recipient's inbox, you can have a name of your choosing appear, instead

For example - instead of p.smith123@pobroadband.co.uk appearing in the  'From' or 'Sender' field of the recipient's inbox, you can set Peter Smith to appear, instead

 

To make such a setting  -

 

  1. At the top of the screen, click on Preferences -

     

  2. In the left-hand column, click on Accounts

     

  3. Under Accounts, under Email Address, click on the email address of the the account you want to change the settings for -

     

     

  4. For Account Name, type in your name - for example, Peter Smith 

     

  5. Under Settings for Sent Messages, type in your name again - for example, Peter Smith 

     

  6. At the top-left of the screen, click Mail

  7. Click Yes

    From now on, the name you entered earlier will appear in the 'From' or 'Sender' field of your recipient's inbox.

Go back to the list of 'Using Webmail' FAQs

 

How do I add a 'signature' to the messages I send?

As regards emails and emailing, a 'signature' is a block of text that your email program adds to the end of the messages you send - a signature is not a piece of hand-written text

 

The content of the signature is a matter of personal choice, but here are some examples of what you can include -

 

  • your name, or

  • your name and address, or

  • your name, address, and telephone numbers

     

Setting up an email signature saves you the effort of typing out the same details after every email message you send.

 

Follow these steps to set up a signature -

 

  1. At the top of the screen, click on Preferences -

     

  2. In the left-hand column, click on Signatures

    The Signatures screen is displayed

  3. Click in the space below 'Signature #1', and enter the details you wish to include -

     

     

  4. Under 'Using Signatures', there are two 'down-arrows' - click on the left-hand down-arrow -

     


    A list of signatures is displayed

     

  5. Click on the name of the signature you want to use

    - in this example, the name of the signature is 'Signature #1'  - if this is the name you have used, then click on Signature #1

     

  6. You would  normally put a signature below your message - if this is the case, then click on Below included message

    When you next click 'New Message' to write an email message, the signature you created will be already included

    At this stage, you can amend your signature to include more details or less - in the example below, the writer of the message has deleted  the telephone number from the rest of the signature -

     


Go back to the list of 'Using Webmail' FAQs

 

Troubleshooting

I can't find my Email folders in my Webmail. How can I find them?

If you cannot find the Email folders that you know you used to have - then you can easily find them again

 

A folder may have folders underneath it, but sometimes these are not displayed - you just have to click on the arrow to the left of the folder to reveal the folders underneath it -

 

If you had previously created folders under your 'Inbox' folder but cannot see them now, then it's most likely that these are now located under the 'Drafts' folder -

 

  1. Click on the arrow to the left of the Drafts folder - 

     

    Your email folders are displayed

     

    In this example, the 'Work' folder is displayed

     

  2. Click on the folder to display your email messages.

Go back to the list of 'Using Webmail' FAQs


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