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Important Note : Please note that Post Office has stopped providing (creating) Post Office email address to new sign ups since 24th April 2017. Any existing customers who have already got Post Office email address can however continue to use this in line with the instructions given below.

Using an Email Client Program

What would you like to ask a question about? -

Setting Up Your Email Client program

If you can’t see your question about setting up your Email Client program here, then please contact the Post Office.

Further Information

Troubleshooting

 

Setting Up Your Email Client program

What is an Email Client Program?

If you have an Email Client Program installed on your computer, messages are downloaded into the inbox of your Email Client Program and stored locally on your computer, so you will always be able to read email messages that you received in the past. You can also create new messages, even if there isn't a working internet connection, then the program will wait until the connection is restored, and messages will then be sent and received as normal. Microsoft Outlook, Microsoft Live Mail, Mozilla's Thunderbird, or Apple's Mail are all Email Client Programs.

The main advantages of using an Email Client Program are -

  • You can read email messages that you received in the past, and you can create new messages, even if your computer is temporarily disconnected from the internet - for example, while using your laptop on a train

  •  Messages can include a full range of text formatting, such as a choice of fonts, bold, and italics.

Details of how you can set up your Post Office email for use with the most popular Email Client Programs, are given below -

Go back to the 'Using an Email Client Program' FAQs

 

How do I set up my email account in Windows Live Mail?

If you have Windows Live Mail on your computer, you can follow these steps to set it up to send and receive your Post Office Broadband emails  -

  1. Open Windows Live Mail

  2. Click the Accounts tab, then click Email

    The 'Accounts' screen is displayed

  3. Click Add

    The 'Add an E-mail Account screen' is displayed

  4. For E-mail address, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk)

  5. For Password, type in your account password (this is the same password that you use to log in to your Online Account)

  6. To have Windows Live Mail remember your password, click the Remember password box, so that it is ticked

  7. For Display Name, type in your name as you would like it to appear in the 'From' field of your outgoing messages, then click Next

  8. For Manually configure server settings for email account, click on the box so that it is ticked

  9. Click Next

  10. For My Incoming mail server is a, select POP3 from the drop-down menu

  11. For Incoming server, type in mail.pobroadband.co.uk

  12. For Port, type in 110

  13. Leave the The server requires a secure connection (SSL) box un-ticked

  14. For Outgoing e-mail server (SMTP) name, type in smtp.pobroadband.co.uk

  15. For Port, type in 587

  16. Leave the The server requires a secure connection (SSL) box un-ticked

  17. Click the My outgoing server requires authentication  box so that it is ticked

  18. For Log-on username, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk)

  19. Click Next

  20. Click Finish

  21. In Windows Live Mail, click Tools, and click Sync to check your mail.

Go back to the 'Using an Email Client Program' FAQs

 

How do I set up my email account in Outlook Express?

If you have Outlook Express 6 on your computer, you can follow these steps to set it up to send and receive your Post Office Broadband emails. Other versions of Outlook Express are similar, and you can use the same settings -

  1. Open Outlook Express

  2. Click on the Tools menu at the top, then click Accounts

  3. Click the Mail tab, then click Add and then click Mail

    A wizard screen is displayed

  4. For Display Name, type in your name as you would like it to appear in the 'From' field of your outgoing messages, then click Next

  5. For E-mail address, type in your email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk), then click Next

  6. For My incoming server is a, select POP3 from the drop-down menu

  7. For Incoming mail (POP3, IMAP or HTTP) server, type in mail.pobroadband.co.uk

  8. For Outgoing mail (SMTP) server, type in smtp.pobroadband.co.uk

  9. Click Next

  10. For Account name, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk)

  11. For Password, type in your password - this is the same password as you use to log in to your Online Account

  12. To have Outlook remember your password, click the Remember password box so that it is ticked

  13. Leave the Log on using Secure Password Authentication (SPA) un-ticked

  14. Click Next, then click Finish

    The Internet Accounts list screen is displayed

  15. Click on mail.pobroadband.co.uk to select it

  16. Click on Properties

  17. Click on the Advanced tab

  18. For Outgoing mail (SMTP), enter 587

  19. Leave the This server requires a secure connection (SSL)' box un-ticked

  20.  For Incoming mail (POP3), enter 110

  21. Leave the This server requires a secure connection (SSL) box un-ticked

  22. Click on the Servers tab

  23. For My server requires authentication, click the box so that it is ticked

  24. Click OK

  25. Click Send / Recv near to the top of the Outlook Express window to check your mail.

Go back to the 'Using an Email Client Program' FAQs

 

How do I set up my email account in Outlook 2003?

If you have Outlook 2003 on your computer, you can follow these steps to set it up to send and receive your Post Office Broadband emails -

  1. Open Outlook

  2. At the top, click on Tools, then click Email Accounts

  3. A wizard screen is displayed

  4. Under 'Email' click on the Add a new email account radio button so that it is ticked

  5. Click Next

  6. Click the POP3 radio button so that it is ticked, and click Next

    The 'E-mail Accounts' screen is displayed 

  7. Under 'User Information' -

  8. a. For Your Name, enter your name as you would like it to appear in the 'From' field of your outgoing messages

    b. For E-mail Address, enter your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

  9. Under 'Server Information'-

    a. For Incoming mail server (POP3), type in mail.pobroadband.co.uk

    b. For Outgoing mail server (SMTP), type in smtp.pobroadband.co.uk
     

  10. Under 'Logon Information' -

    a. For User Name, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk)

    b. For Password, type in your password - this is the same password as you use to log in to your Online Account

    c. To have Outlook remember your password, click the Remember password box so that it is ticked

    d. Leave the Require logon using Secure Password Authentication (SPA) un-ticked.


  11. Click More Settings

  12. Click the Outgoing Server tab

    a. For My outgoing server (SMTP) requires authentication, click on the box so that it is ticked

    b. Leave the Use same settings as my incoming mail server box  un-ticked.


  13. Click the Advanced tab

    b. For Incoming server (POP3), enter 110 

    c. Leave the This server requires a secure connection (SSL) box un-ticked

    d. For Outgoing server (SMTP), enter 587

    e. Leave the This server requires a secure connection (SSL) box un-ticked

    f. A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, ensure the Leave a copy of messages on server checkbox is ticked. 
     

  14. Click OK

  15. Click Next

  16. Click Finish

  17. Click Send / Recv near to the top of the Outlook 2003 window to check your mail.

Go back to the 'Using an Email Client Program' FAQs

 

How do I set up my email account in Outlook 2007?

If you have Outlook 2007 on your computer, you can follow these steps to set it up to send and receive your Post Office Broadband emails -

  1. Open Outlook

  2. At the top, click on Tools, then click Account Settings -
  3. The E-mail Accounts screen is displayed

  4. Under 'Email' click on New

  5. In the 'Choose E-mail Service' screen, click on the Microsoft Exchange, POP3, IMAP, or HTTP radio button, and click Next

  6. In the 'Add New E-mail account' screen, click on the Select the Manually configure server settings or additional server types checkbox, and click Next

  7. In the 'Choose E-mail Service' screen, click on the Internet E-Mail radio button, and click Next

    The 'Add New E-Mail Account' screen is displayed.


  8. Under' 'User Information' -

  9. a. For Your Name, enter your name as you would like it to appear in the 'From' field of your outgoing messages

    b. For E-mail Address, enter your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).


  10. Under 'Server Information'-

    a. For Account Type, ensure that POP3 is displayed

    b. For Incoming mail server (POP3), type in mail.pobroadband.co.uk

    c. For Outgoing mail server (SMTP), type in smtp.pobroadband.co.uk


  11. Under 'Logon Information' -

    a. For User Name, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk)

    b. For Password, type in your password - this is the same password as you use to log in to your Online Account

    c. To have Outlook remember your password, click the Remember password box so that it is ticked

    d. Leave the Require logon using Secure Password Authentication (SPA) box un-ticked.


  12. Click More Settings

  13. Click the Outgoing Server tab

    a. For My outgoing server (SMTP) requires authentication, click the box so that it is ticked
     


  14. Click the Advanced tab

    a. For Incoming server (POP3), enter 110 

    b. Leave the This server requires a secure connection (SSL) box un-ticked

    c. For Outgoing server (SMTP), enter 587

    d. For the Use the following type of encrypted connection drop-down menu, select None


    e. A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, ensure the Leave a copy of messages on server checkbox is ticked.
     

  15. Click OK

  16. Click Next

  17. Click Finish

  18. Click Close

  19. Click Send / Receive near to the top of the Outlook 2007 window to check your mail.

Go back to the 'Using an Email Client Program' FAQs

 

How do I set up my email account in Outlook 2010?

If you have Outlook 2010 on your computer, you can follow these steps to set it up to send and receive your Post Office Broadband emails -

  1. Open Outlook

  2. At the top, click on File, then click Info

  3. Under 'Account Information', click Add Account

  4. Click Manually configure server settings or additional server types, so that it is ticked

  5. Click Next

    The 'Choose Service' screen is displayed

  6. Click on the Internet E-Mail radio button, and click Next

    The 'Add  New Account' screen is displayed

  7. Under' 'User Information' -

  8. a. For Your Name, enter your name as you would like it to appear in the 'From' field of your outgoing messages

    b. For E-mail Address, enter your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

  9. Under 'Server Information'-

    a. For Account Type, ensure that POP3 is displayed

    b. For Incoming mail server (POP3), type in mail.pobroadband.co.uk

    c. For Outgoing mail server (SMTP), type in smtp.pobroadband.co.uk

    d. Leave the Require logon using Secure Password Authentication (SPA) box un-ticked.


  10. Under 'Logon Information' -

    a. For User Name, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

    b. For Password, type in your password - this is the same password as you use to log in to your Online Account

    c. To have Outlook remember your password, click the Remember password box so that it is ticked

    d. Leave the Require logon using Secure Password Authentication (SPA) box un-ticked.


  11. Click More Settings

  12. Click the Outgoing tab

    a. For My outgoing server (SMTP) requires authentication, click the box so that it is ticked.


  13. Click the Advanced tab

    a. For Incoming server (POP3), enter 110 

    b. Leave the This server requires a secure connection (SSL) box un-ticked

    c. For Outgoing server (SMTP), enter 587

    d. For the Use the following type of encrypted connection drop-down menu, select None


    e. A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, ensure the Leave a copy of messages on server checkbox is ticked. 

  14. Click OK

  15. Click Next

  16. Click Finish

  17. Click Send / Receive near to the top of the Outlook 2010 window to check your mail.

Go back to the 'Using an Email Client Program' FAQs

 

How do I set up my email account in Outlook 2013?

If you have Outlook 2013 on your computer, you can follow these steps to set it up to send and receive your Post Office Broadband emails -

  1. Open Outlook

  2. If you have opened Outlook 2013 for the first time, the 'New Profile' box may be displayed - if this is the case, enter a name you would like to give yourself in Profile Name

  3. Click OK

    The 'Add  Account' screen is displayed

  4. Click on the Manual setup or additional server types radio button, and click Next

    The 'Add Account / Choose Service' screen is displayed

  5. Click on the POP or IMAP checkbox, and click Next

    The 'Add Account / POP and IMAP Account Settings' screen is displayed


  6. Under' 'User Information' -

  7. a. For Your Name, enter your name as you would like it to appear in the 'From' field of your outgoing messages

    b. For E-mail Address, enter your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

  8. Under 'Server Information'-

    a. For Account Type, ensure that POP3 is displayed

    b. For Incoming mail server (POP3), type in mail.pobroadband.co.uk

    c. For Outgoing mail server (SMTP), type in smtp.pobroadband.co.uk


  9. Under 'Logon Information' -

    a. For User Name, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

    b. For Password, type in your password - this is the same password as you use to log in to your Online Account

    c. To have Outlook remember your password, click the Remember password box so that it is ticked

    d. Leave the Require logon using Secure Password Authentication (SPA) box un-ticked.


  10. Click More Settings

  11. Click the Outgoing Server tab

    a. For My outgoing server (SMTP) requires authentication, click on the box so that it is ticked.

  12. Click the Advanced tab

    a. For Incoming server (POP3), enter 110 

    b. Leave the This server requires a secure connection (SSL) un-ticked

    c. For Outgoing server (SMTP), enter 587

    d. For the Use the following type of encrypted connection drop-down menu, select None

    e. A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, ensure the Leave a copy of messages on server checkbox is ticked. 

  13. Click OK

  14. Click Finish

  15. Click Send / Receive near to the top of the Outlook 2013 window to check your mail.

Go back to the 'Using an Email Client Program' FAQs


How do I set up my email account in Windows Mail on my computer that runs Windows Vista?

If you have Windows Vista running on your computer, then you'll most likely use Windows Mail to manage your email. You can follow these steps to set it up to send and receive your Post Office Broadband emails -

  1. Open Windows Mail

  2. Click Tools, then click Accounts

    The 'Internet Accounts' screen is displayed

  3. Click Add

  4. Click on E-mail Account, and click Next

  5. For Display Name, type in your name as you would like it to appear when sending email, and click Next

  6. For E-mail address, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

  7. Click Next

    The Set up e-mail servers screen is displayed

  8. Under Incoming e-mail server type, select POP3 from the drop-down menu

  9. Under Incoming mail (POP3 or IMAP) server, type in mail.pobroadband.co.uk

  10. Under Outgoing e-mail server (SMTP) name, type in smtp.pobroadband.co.uk

  11. For Outgoing server requires authentication, click the box so that it is ticked

  12. Click Next

    The 'Internet Mail Logon' screen is displayed

  13. Ensure that for E-mail username, the first part of your Post Office Broadband email address (the part before the '@' symbol) is already entered

  14. For Password, type in your account password (this is the same password that you use to log in to your Online Account)

  15. To have Windows Mail remember your password, click the Remember password box, so that it is ticked

  16. Click Next

  17. Click Finish

  18. Click on Properties

  19. Click on the Advanced tab

  20. For Outgoing mail (SMTP), enter 587

  21. Leave the This server requires a secure connection (SSL) un-ticked

  22. For Incoming mail  (POP3), enter 110

  23. Leave the This server requires a secure connection (SSL) box so that it is un-ticked

  24. A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, ensure the Leave a copy of messages on server checkbox is ticked.

  25. Click OK

  26. Click Close

  27. In windows Mail, click Tools, and click Send / Receive to check your mail.

Go back to the 'Using an Email Client Program' FAQs


How do I set up my email account in Mozilla Thunderbird?

Follow these steps to set up Thunderbird to send and receive your Post Office Broadband email messages.

  1. Open Thunderbird

  2. Click on Tools at the top

  3. Click Account Settings

  4. Click Email account

  5. Click Account Actions

  6. Click Add Mail Account

    The 'Mail Account Setup' wizard is displayed
     
  7. For Your Name, type in your name as you would like it to appear when sending email

  8. For E-mail address, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk).

  9. For Password, type in your account password (this is the same password that you use to log in to your Online Account)

  10. To have Thunderbird remember your password, click the Remember password box, so that it is ticked

  11. Click Continue

  12. Click on the.POP3 (keep mail on your computer) radio-button so that it is ticked

  13. Click Manual Config

  14. For Incoming -

    a. Ensure that POP3 is displayed

    b. Under Server hostname, type in mail.pobroadband.co.uk

    c. Under Port, type in 110

    d. Under SSL, ensure that None is displayed

    e. Under Authentication, ensure that Normal password is displayed.
     

  15. For Outgoing -

    a. Under Server hostname, type in smtp.pobroadband.co.uk

    b. Under Port, type in 587

    c. Under SSL, ensure that None is displayed

    d. Under Authentication, ensure that Normal password is displayed.
     

  16. For Username, type in your full email address (yourname@pobroadband.co.uk or yourname@mypostoffice.co.uk)

  17.  Click Done.

Go back to the 'Using an Email Client Program' FAQs

 

Further Information

How do I find further information about my Email Client Program?

Email Client Programs have their own Help Systems, and you should be able to find a 'Help' link, clearly displayed. You should be able to find the information you need.

Go back to the 'Using an Email Client Program' FAQs

 

Troubleshooting

I am unable to send email messages on my Email Client with my mypostoffice.co.uk email address. How can I fix this?

We have recently changed our SMTP settings for outgoing email messages for greater security and spam protection.

If you use a mypostoffice.co.uk email address, then you will need to update the email settings on your email client in order to continue to send messages.

Note: This FAQ is written for Microsoft Outlook. If you are using Windows Mail or Windows Live Mail you will need to find and check the relevant box to ensure the Outgoing SMTP Server is using authentication.

This will usually be located in your yourname@mypostoffice.co.uk Account settings.

  1. Open the relevant version of Microsoft Outlook

  2. Navigate to Tools->Account Settings on the menu at the top

  3. Select the relevant mypostoffice.co.uk email account and click on the Change button

  4. Click on More Settings

  5. Select the Outgoing Server Tab and then check the box that says the My Outgoing server (SMTP) requires authentication

  6. Click OK to save the settings, and test again if the user is able to send email.

Go back to the 'Using an Email Client Program' FAQs


Customer Care Team

You can ring the Customer Care Team on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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