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HomePhone

What would you like to ask a question about? -

If you can't see your question about the HomePhone service here, then please contact the Post Office.

What's included with the Post Office Home Phone only package?

The information is available at the links given below

  1. Please see the price guides available online at the following link which describes all the packages available currently, their standard prices, call features, one-off charges and call charges.

    https://www.postoffice.co.uk/broadband-phone/prices

  2. For details on the available call plans please see the link below

    https://www.postoffice.co.uk/broadband-phone/call-packages

  3. The Post Office terms and conditions are available below

    https://www.postoffice.co.uk/broadband-phone/terms

  4. Please see the link below for things you may want to know if you have recently joined Post Office Broadband and Home Phone service

    https://www.postoffice.co.uk/broadband-phone/guide-switching

  5. For more information on each of the Post Office HomePhone you can -


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What are Loved Ones, and how can I get discounted calls to the people I call regularly?

When you set a telephone number up as a Loved One, then you'll receive a 10% discount on the calls to that number.

You can set up to 10 telephone numbers as Loved Ones. You can choose a telephone number belonging to your family and friends, so feel free to include any numbers you dial most regularly.

The 10 telephone numbers may be -

  • UK geographic numbers (numbers beginning01, 02, or 03)

  • Mobile telephone numbers

  • International numbers, or

  • Local / National rate numbers (beginning 0845 or 0870).

You can set up your Loved Ones through your Online Account - please see below for details on how to do this -

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How do I manage my Loved Ones?

You can set up new Loved Ones, and you can edit the details of your existing Loved Ones through your Online Account - and you can make any changes whenever you want to.

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed

  4. On the right-hand side of the screen, under 'My Bills', click on 10% off Loved Ones calls

The 'Chosen Loved Ones' screen is displayed - listed here are the Loved Ones that you have already set up.

To add a new Loved One

  1. Click on Add a Loved One

  2. Enter the person's name and telephone number

  3. Click on Submit

To edit the details of a Loved One

  1. Click on the name of the Loved One

  2. Click on the radio button next to the Loved One, then click on Modify, to the right

  3. The Loved One's name and telephone number are displayed

  4. Amend the details as necessary, then click on Modify to update the record.

To delete a Loved One

  1. Find the name of the Loved One you wish to delete

  2. Click on the radio button next to the Loved One, then click on Delete, to the right.

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What are 'Names For Numbers', and how can I make my telephone bill easier to follow with these?

Names For Numbers is a feature that allows you to replace a person's telephone number on your telephone bill, with their name instead

For example - instead of seeing 01203 098123 on your telephone bill, you could set this so that it says 'Mike', instead.

Names For Numbers is an optional feature, and you could find that it makes your bill much easier to understand. It's particularly useful when it comes to planning your Loved Ones list and you wish to know the names of people that you've spent the most money calling.

You can set up your Names For Numbers through your Online Account.


If you haven't yet logged into your Online Account -
  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed.


To set up your Names For Numbers -
  1. On the right-hand side of the screen, under 'My Bills', click on View account history and usage

  2. Click on the Account Summary tab

The 'Your Account Summary' screen is displayed

  1. Under 'What would you like to do', click on Manage your Names for Numbers

The 'Names for Numbers' screen is displayed

  1. To add a new 'Name for Numbers', click on Add a number, and follow the on-screen instructions.

Repeat this process for each person you wish to add to the list.

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Where can I find more information on HomePhone call features and charges?

For information on HomePhone call features and call charges, you can -

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Can I change my current telephone number?

If you are receiving nuisance calls, you can submit a request to have your current telephone number changed for a different one

To make a request to change your telephone number -

  1. If you haven't yet logged into your Online Account -
    1. Go to your Online Account, at http://www.pobroadband.co.uk

    2. Enter your Username and Password

    3. Click on Sign in, and your 'Welcome' screen is displayed.

  1. Under 'My Help & Support', click on Phone Number Change
  2. The 'Want to change your phone number?' screen is displayed

  3. Click in the Additional Information box

  4. In the box, enter some text to explain why would you like a new telephone number

  5. Click Next

  6. The screen displays your contact telephone number. If you want the Post Office to contact you on a different telephone number in regard to this matter, then you can change it to one that's more convenient

  7. Click Next

  8. The screen displays an 'Appointment Time' box. You can select an appointment time to one that's convenient for you to receive a phone call from the Post Office in regard to this matter - a morning, an afternoon, or an evening. Click on the down-arrow, and then click on Morning, Afternoon, or Evening

  9. Click Next

  10. The screen displays your Contact Telephone Number and Appointment Time. Click Go back to My home

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What are the Terms and Conditions for the HomePhone Service?

You can view or download the Terms and Conditions for the Post Office HomePhone Service by visiting https://www.postoffice.co.uk/broadband-phone/terms

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Customer Service Line

You can call our Customer Service Line on 0345 600 3210. Lines are open every day from 8am-8pm on Mon-Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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