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Bills and Payments

What would you like to ask a question about? -

How do I view my current bill and the details of the calls I've made?

You can view your current bill and details of the calls you've made, in your Online Account.

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed.

 

To view your current bill and details of the calls you've made -

  1. Under 'My Bills', click on View bills

  2. Select the bill you would like to view

Requesting an itemised copy of the bill (available during Jan 2021)

You can request an itemised copy of a bill which will include all calls but excluding calls to Freephone & special numbers including Childline.

Select the invoice for which you would like to have an itemised copy of and select 'Request itemised copy of bill'

This will generate an electronic copy of the selected bill with all calls itemised. This will be available in the list during the next calendar day. Please press Continue to proceed or Cancel to cancel the request.

View Unbilled Calls Details

Under 'My Bills', click on View unbilled call details

Selecting this option will take you to a View unbilled call details page

Please note that sometimes it takes a number of hours for details of a call to be available for you to view. If a call is missing from the list please view again later.

The fields on the view unbilled call details table have been described below

Field Notes
Date This is date of the call presented in the format dd/mm/ccyy.
Time The start time of the call in the format hh:mm:ss
Dialling Number The number of the CLI making the call.
Number The number dialled.
Destination This will be the textual description of the call and what is presented on the bill.
Duration The length of the call in the format hh:mm:ss.
Cost This will be the cost of the call exc. VAT.
 

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How do I view my payment history?

You can view the payments that you've made, in your Online Account.

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed.

Your latest bill available under ‘View Bills’ will have the details of the previous payment made.

Any payments made since the generation of the last bill including any direct debit payments taken by Post Office will be reflected in your next bill.

For any other query relating your payments please call our Customer Care Line.

You can call our Customer Care Line on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes

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By what methods can I make a payment, and how can I change my payment method?

You can make payments into your Post Office HomePhone - or HomePhone & Broadband account - by the following methods -

  • Bank Transfer

  • Cash

  • Credit Card 

  • Debit Card

  • Direct Debit

  • Budget Payment Card.

 

You can change your payment method by calling our Customer Care Line on 0345 600 3210.

 

Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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How do I set up or change a Direct Debit?

You can set up Direct Debit payments or change the details of a Direct Debit, through your Online Account -

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed

 

To set up or change a Direct Debit -

  1. Under 'My Bills', click on Change billing details

  2. Click on the Account Summary tab

The 'Account Summary’ screen is displayed

  1. Under 'Payment details', click on Set up a Direct Debit

  2. Enter or change your Direct Debit details, as required

  3. Click on Submit Request when you have finished.

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How do I order a Budget Payment Card?

You can order a Budget Payment Card through your Online Account -

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed

 

To order a Budget Payment Card -

  1. Under 'My Packages', click on Order Additional Items

  2. Click on the Budget Payment Card checkbox, so that it is ticked

  3. Click Next

The 'Confirm your order page' is displayed

  1. Near the bottom of the screen, click on the Terms & Conditions checkbox, so that it is ticked

  2. Click Place Order

The card will be sent to your home address promptly.

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What if I can't pay a bill?

Please contact us if you are having difficulty meeting the cost of your bill; the earlier you get in touch with us, the sooner we can work together to find a solution.

Please call our Customer Care Line on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun, and we will do all we can to help

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Customer Care Line

You can call our Customer Care Line on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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