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Bills and Payments

What would you like to ask a question about? -

How do I view my current bill and the details of the calls I've made?

You can view your current bill and details of the calls you've made, in your Online Account.

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed.

 

To view your current bill and details of the calls you've made -

  1. Under 'My Bills', click on View account history and usage

  2. Click on the Bills tab

The 'Your Bill’ screen is displayed

  1. Under 'Bill History', click on a bill date

  2. The call usage for that bill period is displayed.

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How do I view my payment history?

You can view the payments that you've made, in your Online Account.

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed.

 

To view your Payments History -

  1. Under 'My Bills', click on View account history and usage

  2. Click on the Payment History tab

The 'Payment History’ screen is displayed

In this screen, you can view the history of payments to your account. It may take up to three working days for payments to appear.

If there is an inconsistency between this record of payments and your own personal records, please call our Customer Care Line.

You can call our Customer Care Line on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes

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By what methods can I make a payment, and how can I change my payment method?

You can make payments into your Post Office HomePhone - or HomePhone & Broadband account - by the following methods -

  • Bank Transfer

  • Cash

  • Credit Card 

  • Debit Card

  • Direct Debit

  • Budget Payment Card.

 

You can change your payment method by calling our Customer Care Line on 0345 600 3210.

 

Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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How do I set up or change a Direct Debit?

You can set up Direct Debit payments or change the details of a Direct Debit, through your Online Account -

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed

 

To set up or change a Direct Debit -

  1. Under 'My Bills', click on View account history and usage

  2. Click on the Account Summary tab

The 'Account Summary’ screen is displayed

  1. Under 'Payment Options', click on Set up a Direct Debit

  2. Enter or change your Direct Debit details, as required

  3. Click on Submit Request when you have finished.

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How do I order a Budget Payment Card?

You can order a Budget Payment Card through your Online Account -

If you haven't yet logged into your Online Account -

  1. Go to your Online Account, at http://www.pobroadband.co.uk

  2. Enter your Username and Password

  3. Click on Sign in, and your 'Welcome' screen is displayed

 

To order a Budget Payment Card -

  1. Under 'My Packages', click on Order Additional Items

  2. Click on the Budget Payment Card checkbox, so that it is ticked

  3. Click Next

The 'Confirm your order page' is displayed

  1. Near the bottom of the screen, click on the Terms & Conditions checkbox, so that it is ticked

  2. Click Place Order

The card will be sent to your home address promptly.

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What if I can't pay a bill?

Please contact us if you are having difficulty meeting the cost of your bill; the earlier you get in touch with us, the sooner we can work together to find a solution.

Please call our Customer Care Line on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun, and we will do all we can to help

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Customer Care Line

You can call our Customer Care Line on 0345 600 3210. Lines are open from 8am - 8pm on Mon - Sat and 9am-6pm on Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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