Frequently Asked Questions

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Signing in to your Post Office Online Account

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Broadband

Setting Up

Home Networking

Troubleshooting

Ordering Broadband

Fair Use

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Email - Overview

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Using Webmail

Start using WebMail

Viewing Messages

Deleting Messages 

Sending Messages

Managing your Contacts in the Address Book

Using folders to organise your messages

Customising Webmail

Troubleshooting

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Using an Email Client Program 

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HomePhone

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Security

Anti-Virus

Firewall

Parental Controls

Spam and 'Phishing' Scams

Backing-up your data

Internet Security Software

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Bills and Payments

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Moving home

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Contacting the Post Office

 

Customer Care Line

You can call our Customer Care Line on 0345 600 3210. Lines are open Monday to Friday from 7am to 11pm. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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