Frequently Asked Questions

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Broadband

Setting Up

Home Networking

Troubleshooting

Ordering Broadband

Fair Use

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HomePhone

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Bills and Payments

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Signing in to your Post Office Online Account

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Moving home

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Security

Post Office SafeGuard

Anti-Virus

Firewall

Parental Controls

Spam and 'Phishing' Scams

Backing-up your data

Internet Security Software

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Email - Overview

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Using Webmail

Start using WebMail

Viewing Messages

Deleting Messages 

Sending Messages

Managing your Contacts in the Address Book

Using folders to organise your messages

Customising Webmail

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Using an Email Client Program 

Ex-Fuel Broadband Customers

Contacting the Post Office

Customer Care Line

You can call our Customer Care Line on 0345 600 3210. Lines are open Monday to Friday from 8am-8pm, Mon-Sat and 9am-6pm, Sun. Calls are free when made from an active Post Office HomePhone line. Calls made through other service providers are charged at their standard rates. Calls may be recorded, monitored and used for training and compliance purposes.

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